5 November 2025

MSPs: Why Open APIs in VMS is a Game Changer for MSPs

Wayne Burgess
Wayne Burgess

In today’s fast-paced, data-driven world, Managed Service Providers (MSPs) overseeing contingent workforces need flexible, real-time insights into talent acquisition and workforce management. One of the most effective ways to achieve this is through Open APIs (Application Programming Interfaces) in Vendor Management Systems (VMS).

An Open API offers a streamlined pathway for MSPs to access, manipulate, and use their data without being restricted by the limitations of VMS platforms. This flexibility can lead to lower operational costs, faster integrations, and more strategic business intelligence capabilities.

What Is an Open API?

An Open API allows external applications or systems to interact with the VMS, providing secure, structured access to its data and functionality. Traditionally, VMS platforms operate " closed ", limiting how MSPs can extract data or integrate with other platforms. In contrast, an Open API enables MSPs and other users to pull raw data from the VMS into their systems, whether for reporting, analytics, or operational efficiency.

The benefits of an Open API in VMS systems for an MSP

1. Quick and Easy Access to Raw Data

With Open APIs, MSPs can retrieve data directly, circumventing restrictive VMS reporting tools. This means data access is quicker, and MSPs are no longer at the mercy of the VMS’s predefined reports or limited data export capabilities.

2. Lower Cost

Traditional data exports or custom reporting capabilities within a VMS often come at a premium, adding to an MSP’s overhead. Open APIs can eliminate these added expenses by giving MSPs direct access to the data they need, enabling them to build their own reporting or analysis solutions without relying on costly add-ons.

3. Expedited System Integrations

One of the standout features of Open APIs is the ease of integration with other software platforms. Whether it’s connecting to a payroll system, a CRM, or a Business Intelligence (BI) tool, Open APIs facilitate seamless data flow, reducing the time and resources needed to connect disparate systems.

Why Open APIs Are Essential for MSPs

For MSPs, Open APIs are more than a convenience—they’re a necessity. Here’s why:

1. Data Ownership and Accessibility

With Open APIs, MSPs can access their data in raw format, giving them full ownership of this valuable asset. This access allows them to decide how, when, and where to use it, whether it’s for operational insights or strategic planning.

2. Enhanced Business Intelligence

Open APIs enable MSPs to feed data into their own BI platforms, where they can run custom analytics and generate reports tailored to their specific needs. This flexibility is crucial, as traditional VMS reporting can be restrictive, with limited customization options and a lack of real-time data refreshes.

3. Improved Decision-Making

The ability to analyze data in real time allows MSPs to make informed decisions quickly. With always-current data, they can monitor hiring trends, gauge vendor performance, and manage worker allocations. This agility is vital in the dynamic world of contingent workforce management, where trends and demands can shift rapidly.

4. Reduced Dependency on VMS Reporting

Open APIs eliminate the bottleneck of depending on VMS-specific reporting capabilities. MSPs can bypass potentially cumbersome and costly VMS reporting tools, moving data directly into their preferred systems for faster, more customized insights.

Incorporating Open APIs into VMS platforms is a game-changer for MSPs; providing unparalleled flexibility, cost savings, and access to critical data. The benefits of data ownership, enhanced BI capabilities, and faster integrations allow MSPs to make quicker, more informed decisions, ultimately improving the management of their contingent workforce. By leveraging Open APIs, MSPs gain a competitive advantage, equipped with the data and insights needed to thrive in a complex, evolving talent landscape.

For MSPs aiming to drive efficiency, enhance reporting, and gain complete control over their data, embracing a VMS with an Open API is a strategic step forward.

Additional Reading on Open APIs and Integration

Additional Reading for MSPs

Growing your Business with a VMS:

VMS Technology MSPs need:

Adding Client Value with a VMS:

Moving from Spreadsheets to a VMS:

Replacing your in-house VMS:

Choosing the Best VMS for your MSP:

MSP & VMS Partnership:


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MSP
Wayne Burgess

Wayne Burgess

Wayne Burgess is the Co-Founder of Conexis VMS, a technology company focused on helping organizations get control of their Contingent Workforce.

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