Leading AI Innovation in Vendor Management | Conexis VMS

Conexis Nexi AI

What is Nexi AI?

Nexi is our Agentic AI Support Agent, built directly into the Conexis platform with advanced capabilities and learning functionality. Nexi can provide instant support with customized responses based on our client’s specific role and system. It operates 24/7 in over 170 languages to support clients from any geography. 

Smarter Support. Real-Time Answers. Always On. 

The first rollout of Nexi AI focused on revolutionizing customer support. By leveraging advanced natural language processing (NLP), Nexi delivers fast, human-like responses to user inquiries - 24/7, across multiple channels. The AI functionality means Nexi is constantly learning about individual clients and their specific systems to provide customized, more accurate responses.  

Whether you're an MSP user, HR leader, hiring manager, staffing agency, or contingent worker, Nexi AI provides instant assistance to help you get the answers you need fast! 

Key benefits of the Nexi AI Support Agent:  

• Instant support for frequently asked questions and common troubleshooting. 

• 24/7 availability, ensuring customers always have access to help.  

• Smart escalation, seamlessly transferring complex issues to human agents.  

• Client-specific responses that provide support based on the user’s role and specific system configurations/customizations.  
• 170 languages, with instant translation if tickets are escalated to a human agent.  
• Multichannel integration, including website, mobile app, and more. 

The Conexis VMS AI Roadmap

Building the Future of Vendor Management AI  

With Nexi AI, Conexis is once again raising the bar for innovation in the VMS space. 

Our best-in-class tech stack allows us to deliver cutting-edge AI features to market – fast. We’re delivering cutting-edge AI capabilities that make contingent workforce management faster, easier, and more efficient. And this is just the beginning.  

Nexi AI is the foundation of a broader Conexis AI Roadmap that includes:

• Deeper automation
• Intelligent task routing
• Predictive analytics
• Real-time program insights
  

All powered by AI

With Nexi AI, Conexis continues to push the boundaries of what’s possible in workforce management. Our agile tech stack enables us to bring AI-driven features to market quickly - ensuring our clients always stay ahead of the curve.

AI Glossary:  Understanding the Technology

Chatbot (Chatbox)

A chatbot is a basic, rule-based system that responds to user inputs using pre-programmed scripts. It handles simple FAQs but lacks true language understanding or autonomy.

Generative AI

Generative AI uses machine learning models (like GPT) to create original content - such as text, images, or code—based on patterns in large datasets. It generates creative and coherent responses in real-time but requires direct user input for each task.

Agentic AI

Agentic AI is the next evolution and more technologically advanced. It combines generative AI with autonomous reasoning, planning, and execution. Agentic AI systems like Nexi can initiate tasks, manage workflows, make decisions, and perform multi-step actions without step-by-step guidance - making them ideal for enterprise platforms like Conexis VMS. It requires stronger safeguards since it operates with more autonomy. 

Ready to Experience Nexi AI?

Our modern, easy-to-use Vendor Management System is now even smarter - with Nexi AI.

✅ Streamlining contingent workforce management

✅ Expanding support and operations

✅ Delivering immediate solutions  - while still maintaining customer support

Want to learn more about Nexi AI? 

Let us show you how Conexis VMS and Nexi AI can help solve your contingent workforce challenges. Whether you manage five vendors or fifty, our platform is designed to scale with your business.

📅 Book Your Personalized Demo Today