MSP Case Study: Improving Fill Ratios, Client Wins & Profitability

The Challenge

The North American MSP has years of successfully managing contingent workforce programs for enterprise organizations, yet the vendor management systems they had been using weren’t suitable for companies with smaller non-employee workforces.

That’s because previously there has been a huge gap in the market.

Traditionally, VMS developers have only built solutions for large enterprises with huge contingent workforce spend.

As a result, The North American MSP had difficulty finding a vendor management system to bring to their clients with smaller or mid-size contingent workforce management spend.

With no solution on the market, The North American MSP relied primarily on emails, paper invoices from suppliers and their clients’ own back offices to manage their staffing agency processes effectively.

The lack of an appropriate vendor management system in place resulted in poor compliance scores for the MSP, leaving them in desperate need for a solution that would automate these processes for their clients with smaller contingent workforce budgets.

The Solution

To solve this challenge, and help The North American MSP transform its compliance scores and consolidate contingent workforce management programs on behalf of its clients, Conexis VMS put the entire MSP business on its innovative vendor management system.

Conexis VMS is the easiest vendor management system. Built with the latest, most modern technology and designed with the user in mind, Conexis VMS helps organizations improve their contingent workforce ROI.

Conexis VMS has given The North American MSP organization all the tools and functionalities they need to manage the entire contingent workforce and staffing agency management process for their clients.

These features include everything from automation, vendor consolidation and a centralized process, to simplicity of use, visibility into vendor performance and complete scalability for company growth.

The North American MSP's decision to partner with Conexis VMS was based on the best-in-class technology, ease of implementation and speed to implement.

The Results

The overall focus of the Conexis VMS was to provide a seamless solution for how The North American MSP managed contingent workforce programs on behalf of its clients.

Using Conexis VMS to underpin that process, The North American MSP was able to realize a wide range of benefits, including:

• Improved compliance scores
• Improved fill ratios
• New client acquisitions
• Helping to contribute to an average 12.5% annual direct cost savings
• More efficient internal processes
• Improved staffing agency performance
• Greater profitability
• As well as a host of improved critical success factors across their entire portfolio of clients.

The use of the innovative VMS software solution has resulted in improved visibility and superior processes for the MSP’s clients. 

The North American MSP is now looking at geographically expanding its use of Conexis VMS, looking to deliver these huge range of benefits to clients beyond North America.