--- title: Conexis Logistics VMS Case Study - Logistics Company description: Learn how a North American courier company gained full visibility and control of its contingent workforce with Conexis in this Logistics VMS Case Study. image: https://www.conexisvmssoftware.com/hubfs/Conexis%20VMS%20Case%20Study%20%20Logistics.jpg --- - [BOOK A DEMO](https://www.conexisvmssoftware.com/book-a-demo) - [TAKE A TOUR](https://www.conexisvmssoftware.com/self-guided-tour-of-conexis-vms-vendor-management-system-demo) [![Conexis Logo](https://www.conexisvmssoftware.com/hubfs/CONEXIS%20LOGO/ConexisLogo%20Square%20Green-Black-FINAL-1.svg) ![Conexis Logo](https://www.conexisvmssoftware.com/hubfs/CONEXIS%20LOGO/ConexisLogo%20Square%20Green-Black-V2.svg)](https://www.conexisvmssoftware.com/) [![Conexis Logo](https://www.conexisvmssoftware.com/hubfs/CONEXIS%20LOGO/ConexisLogo%20Square%20Green-Black-V2.svg)](https://www.conexisvmssoftware.com/) - VMS 101 - - [What is a VMS?](https://www.conexisvmssoftware.com/what-is-a-vendor-management-system-vms) - [VMS Benefits](https://www.conexisvmssoftware.com/benefits-of-vendor-management-system) - [How to Choose the Best VMS](https://www.conexisvmssoftware.com/how-to-choose-the-best-vendor-management-system-vms) - [Modern vs Legacy VMS](https://www.conexisvmssoftware.com/legacy-vs-modern-vms) - [What is a White-Label VMS?](https://www.conexisvmssoftware.com/white-label-vms) - [VMS 101: How a VMS Reduces Costs](https://www.conexisvmssoftware.com/vendor-management-system-vms-cost-savings-) - [VMS 101: How a VMS Reduces Risk](https://www.conexisvmssoftware.com/vendor-management-system-risk-reduction) - [VMS 101: How a VMS Increases Workforce Visibility](https://www.conexisvmssoftware.com/contingent-workforce-visibility-vms) - [VMS 101: How a VMS Improves Hiring](https://www.conexisvmssoftware.com/improve-contingent-workforce-hiring-performance) - [VMS 101: How a VMS Improves Operational Efficiency](https://www.conexisvmssoftware.com/increasing-operational-efficiency-vms) - [VMS 101: How a VMS Improves Time-to-Fill](https://www.conexisvmssoftware.com/vms-improves-time-to-fill) - [Contingent Workforce Management | Guide](https://www.conexisvmssoftware.com/contingent-workforce-vms) - [VMS for Staffing Agencies | Guide](https://www.conexisvmssoftware.com/vms-staffing-agencies-guide) - [Managing Vendors with a VMS | Guide](https://www.conexisvmssoftware.com/what-is-vendor-management) - [Managing Staffing Agencies with a VMS| Guide](https://www.conexisvmssoftware.com/managing-staffing-agencies-with-a-vms-guide) - [FEATURES](https://www.conexisvmssoftware.com/best-vendor-management-system-conexis) - SOLUTIONS - - **My Role** - [Procurement](https://www.conexisvmssoftware.com/vms-for-procurement) - [HR & Talent Acquisition](https://www.conexisvmssoftware.com/vms-for-talent-acquisition) - [Contingent Workforce](https://www.conexisvmssoftware.com/vms-for-contingent-workforce-leaders) - - **My Business** - [Mid-Market Programs](https://www.conexisvmssoftware.com/vendor-management-system-vms-for-mid-market-contingent-workforce) - [MSP](https://www.conexisvmssoftware.com/vms-for-msp-managed-service-provider) - [Staffing Agency](https://www.conexisvmssoftware.com/vms-for-staffing-agencies) - - **My Industry** - [Manufacturing](https://www.conexisvmssoftware.com/vms-for-manufacturing) - [Warehousing, Distribution and Logistics](https://www.conexisvmssoftware.com/vms-for-warehouse-logistics) - [Healthcare](https://www.conexisvmssoftware.com/vms-for-healthcare) - [Education](https://www.conexisvmssoftware.com/education-behavioral-health-staffing-vms) - [Government](https://www.conexisvmssoftware.com/vms-for-government) - [Consulting Firms](https://www.conexisvmssoftware.com/vms-for-consulting) - - **MY SITUATION** - [Getting Started with Your 1st VMS](https://www.conexisvmssoftware.com/getting-started-with-your-first-vendor-management-system) - [Changing Your VMS Provider](https://www.conexisvmssoftware.com/how-to-switch-vendor-management-system-vms) - [Build Your Own VMS vs Buy](https://www.conexisvmssoftware.com/blog/build-vs-buy-vendor-management-system) - [PRICING](https://www.conexisvmssoftware.com/pricing) - LEARN - - [All Resources](https://www.conexisvmssoftware.com/vms-vendor-management-system-resources) - [VMS Buyer's Guide](https://www.conexisvmssoftware.com/blog/now-updated-free-2026-vms-buyers-guide) - [Grow Your Staffing Agency Revenue Guide](https://www.conexisvmssoftware.com/blog/how-to-grow-staffing-agency-revenue-with-vendor-management-system) - [VMS Education Center](https://www.conexisvmssoftware.com/vms-education-center) - [FAQs](https://www.conexisvmssoftware.com/conexis-vms-faqs) - [Blog](https://www.conexisvmssoftware.com/blog) - COMPANY - - [About Us](https://www.conexisvmssoftware.com/company) - [How We Are Leading AI Innovation in VMS](https://www.conexisvmssoftware.com/ai-in-vendor-management-vms-conexis-vms) - [News & Events](https://www.conexisvmssoftware.com/en-us/news-events) - [Our Commitment to Customer Care](https://www.conexisvmssoftware.com/vms-nps-customer-satisfaction-adoption) - [Awards & Recognition](https://www.conexisvmssoftware.com/conexis-vms-awards-and-recognition) - [Client Testimonials](https://www.conexisvmssoftware.com/testimonials) - [Case Studies](https://www.conexisvmssoftware.com/vms-vendor-management-system-case-studies) - [Take an Online 2 Min Tour](https://www.conexisvmssoftware.com/self-guided-tour-of-conexis-vms-vendor-management-system-demo) - [About Conexis VMS (Video)](https://www.conexisvmssoftware.com/watch-why-choose-conexis-vms-2-minute-overview) - CONTACT - - [Contact Us](https://www.conexisvmssoftware.com/contact) - [Book Private Consultation](https://www.conexisvmssoftware.com/book-a-consultation) - [Book a Demo](https://www.conexisvmssoftware.com/book-a-demo) - [Partner](https://www.conexisvmssoftware.com/partner-with-conexis-vms) - [VMS Education Center](https://www.conexisvmssoftware.com/vms-education-center) - [BOOK A DEMO](https://www.conexisvmssoftware.com/book-a-demo) - [TAKE A TOUR](https://www.conexisvmssoftware.com/self-guided-tour-of-conexis-vms-vendor-management-system-demo) - [Case Studies](https://www.conexisvmssoftware.com/vms-vendor-management-system-case-studies) - The Logistics Company # Logistics VMS Case Study: Gaining Visibility & Control with Conexis VMS How Conexis helped a North American based final mile courier company gain complete visibility and control of its contingent workforce. ![cover-3\_-CONEXIS-VMS-CASE-STUDY\_logistics-431x558](https://www.conexisvmssoftware.com/hubfs/CASE%20STUDY%20MASTER%20FILE/cover-3_-CONEXIS-VMS-CASE-STUDY_logistics-431x558.jpg) ### About "The Logistics Company" In this case study, we’re going to take a look at how a large logistics company, working for some of the most successful online retailers in the world, was able to resolve the challenges within their contingent workforce by simply implementing and using the Conexis Vendor management system (VMS) software platform. **Industry:** Logistics **Company Size:** 5,000+ **Location:** North America **Section Links:** - [The Challenge](https://www.conexisvmssoftware.com/case-study/logistics-warehouse-vms#one) - [The Solution](https://www.conexisvmssoftware.com/case-study/logistics-warehouse-vms#two) - [The Results](https://www.conexisvmssoftware.com/case-study/logistics-warehouse-vms#three) ## The Challenge Managing a contingent workforce is incredibly complex. It involves managing a huge amount of staffing agency and contingent workforce data, as well as a wide range of processes from sourcing and vetting staffing vendors, onboarding, assignment management, project management, offboarding, analyzing vendor performance, time entry, payments and much more. This becomes even more complex when your business has a large number of temporary workers and independent contractors that are spread across multiple locations. That was the case with The Courier Company, which had more than 1,500 contingent workers a day during peak periods throughout the year, spread across dozens of locations throughout Canada. To make this even more complex, the organization had no real centralized or standardized way of managing staffing agencies and contingent workers across the entire business. Instead, hiring managers across The Courier Company’s multiple locations were doing their own thing, managing their staffing agencies using manual spreadsheets, paper timesheets, and emails. This resulted in The Courier Company’s headquarters struggling with a complete lack of visibility and control over the business’s entire contingent workforce and staffing agency processes. As a result, The Courier Company was experiencing - Significant no-shows - High temporary worker turnover - Significant cost issues, and - Absolutely no data to help them drill down and identify the root cause of these issues. Worst of all, these challenges were having a huge impact on customer satisfaction, with the organization struggling to meet its fulfillment goals. The business was at a loss for how to best gain control of, and resolve, these challenges. The Courier Company’s multiple locations were doing their own thing, managing their staffing agencies using manual spreadsheets, paper timesheets, and emails. Conexis VMS ## The Solution With a huge number of challenges impacting The Courier Company’s workforce, the business started to suffer as a result. During one of the company’s peak periods in 2018, a mixture of staffing agencies performing poorly, completely out of control costs, and issues around temps not showing up for work, The Courier Company began to experience serious customer satisfaction issues. This was the turning point for the organization. They knew that to turn customer satisfaction levels back around, they would have to find a solution that addressed the issues they were experiencing within their temporary workforce. At this point, they turned to the help of Conexis VMS due to its unique ease of use, as well as its ease of implementation - in which companies can be onboarded and up-and-running with the software in as little as 48 hours. ![case-study-1](https://www.conexisvmssoftware.com/hs-fs/hubfs/Conexis%20VMS%20-%202022/Images/case-study-1.png?width=1711&name=case-study-1.png) To ensure The Courier Company was able to gain complete visibility and control over its contingent workforce across all of its locations in Canada, Conexis VMS put all of its temporary worker and staffing agency data in one consolidated and centralized location. For superior efficiencies, Conexis VMS integrated with some of the company's other systems allowing time & expense data to be pulled from an application programming interface (API) with all of the company’s timecard data moving directly into their ERP system for improved visibility. ## The Results Since implementing Conexis VMS across the entire organization, The Courier Company has gained complete visibility and control over the hiring and management of temporary workers across all of its locations throughout Canada. ![case-study-2](https://www.conexisvmssoftware.com/hs-fs/hubfs/Conexis%20VMS%20-%202022/Images/case-study-2.png?width=1378&name=case-study-2.png) This visibility and control means The Courier Company now has the data it needs to successfully analyze and standardize staffing vendor management across its entire business. This has resulted in significant benefits for the business, including: - Turnover has been significantly reduced. - A contingent worker no shows are down dramatically. - Significant cost savings across the entire organization. - Improved fulfillment has resulted in huge customer satisfaction improvements. With that in mind, the company has realized both soft and hard savings from the implementation of Conexis VMS. Through improved efficiencies, cost savings, and the ability to make better staffing agency decisions, TheCourier Company is now perfectly positioned to achieve its business goals. During peak season, we were suffering from high no shows and turnover. Conexis VMS has helped put our agencies and contractors in one consolidated place - giving us visibility to identify where the issues were. We then implemented significant policy and business rule changes supported by Conexis’ amazing compliance tools. Our no shows dropped from over 30 to under 10 percent and our turnover has improved 40%. This has had a major impact on customer satisfaction and top line revenue.   North American Logistics Company, Vice President ## Download a copy of this case study ![Conexis VMS Case Study Logistics Company](https://www.conexisvmssoftware.com/hubfs/case-cover.jpg) Discover how a North American based final mile courier company gained complete visibility and control of its contingent workforce with Conexis VMS.     [![Logistics Case Study](https://no-cache.hubspot.com/cta/default/7617376/a321cb53-083b-4539-8d1a-3aee44c2ef94.png)](https://cta-redirect.hubspot.com/cta/redirect/7617376/a321cb53-083b-4539-8d1a-3aee44c2ef94) ![benefits](https://www.conexisvmssoftware.com/hubfs/2021/Images/benefits.jpg) ### Discover the Power of Conexis VMS Conexis VMS is an award-winning Vendor Management System built for organizations that want the power of enterprise software without the complexity or cost. Built on the most modern tech-stack, Conexis delivers the expertise, reliability and security of enterprise systems, while offering the flexibility, user-friendliness and tailored, personal service you require. **Conexis VMS For Warehouse, Distribution & Logistics** Light Industrial workers make up over 60% of the Conexis population. Our logistics clients love us because Conexis VMS enables them to do their job faster and get better quality workers, who stay through their assignments more often. Conexis VMS has developed VMS functionality specifically to support high volume worker environments such as digital site rosters and easy time clock integrations. With our unique functionality and specialized experience, Conexis VMS is the smart choice for logistics organizations. Learn more about **[Conexis VMS for Warehouse, Distribution & Logistics](https://www.conexisvmssoftware.com/vms-for-logistics-warehousing-and-distribution)** **Contact Us** Contact us today to learn more about Conexis VMS' best-in-class functionality for Warehouse, Distribution and Logistics organizations. Visit us at www.conexisvmssoftware.com - Book a [Personal Demo](https://www.conexisvmssoftware.com/book-a-demo) - Book a [Private Consultation](https://www.conexisvmssoftware.com/book-a-consultation) - Take a [self-guided online demo](https://www.conexisvmssoftware.com/self-guided-tour-of-conexis-vms-vendor-management-system-demo) [Schedule a demo](https://www.conexisvmssoftware.com/book-a-demo) Back to top ![Conexis Logo - White](https://www.conexisvmssoftware.com/hubfs/CONEXIS%20LOGO/ConexisLogo%20Square-White-V2.svg "Conexis Logo - White") [![Conexis VMS Reviews](https://www.conexisvmssoftware.com/hubfs/www.conexisvmssoftware.png)](https://sourceforge.net/software/product/Conexis-VMS/) - [VMS BENEFITS](https://www.conexisvmssoftware.com/benefits-of-vendor-management-system) - [PRICING](https://www.conexisvmssoftware.com/pricing) - [COMPANY](https://www.conexisvmssoftware.com/company) - [CONTACT](https://www.conexisvmssoftware.com/contact) - [CONEXIS VMS](https://www.conexisvmssoftware.com/best-vendor-management-system-conexis) - [LEARN](https://www.conexisvmssoftware.com/vms-vendor-management-system-resources) - [TAKE A TOUR](https://www.conexisvmssoftware.com/self-guided-tour-of-conexis-vms-vendor-management-system-demo) - [BOOK A DEMO](https://www.conexisvmssoftware.com/book-a-demo) ![icon-map-marker](https://www.conexisvmssoftware.com/hubfs/6M%20Files/icon-map-marker.svg)**USA** 350 S NW Highway, Suite 300 Park Ridge, IL 60068 ![icon-map-marker](https://www.conexisvmssoftware.com/hubfs/6M%20Files/icon-map-marker.svg)**Canada** 100 King Street West, Suite 5600 Toronto, ON, M5X 1C9 ![phone-icon](https://www.conexisvmssoftware.com/hubfs/2021/Images/icon-phone.svg)[(312) 776-2006](tel:13127762006) ![SIA\_Corporate Member Logo](https://www.conexisvmssoftware.com/hs-fs/hubfs/SIA_CM_Member_2018%20copy.jpg?width=300&height=74&name=SIA_CM_Member_2018%20copy.jpg)   Copyright © 2026 Conexis VMS - All Rights Reserved. | [Privacy Policy](https://www.conexisvmssoftware.com/privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "Organization", "contactPoint" : { "@type" : "ContactPoint", "contactType" : "sales", "telephone" : "+1-647-370-8987" }, "name" : "Conexis", "url" : "https://www.conexisvmssoftware.com/" } ```