Managing a contingent workforce is incredibly complex.
It involves managing a huge amount of staffing agency and contingent workforce data, as well as a wide range of processes from sourcing and vetting staffing vendors, onboarding, assignment management, project management, offboarding, analyzing vendor performance, time entry, payments and much more.
This becomes even more complex when your business has a large number of temporary workers and independent contractors that are spread across multiple locations.
That was the case with The Courier Company, which had more than 1,500non-employee workers a day during peak periods throughout the year, spread across dozens of locations throughout Canada.
To make this even more complex, the organization had no real centralized or standardized way of managing staffing agencies and contingent workers across the entire business. Instead, hiring managers across The Courier Company’s multiple locations were doing their own thing, managing their staffing agencies using manual spreadsheets, paper timesheets, and emails.
This resulted in The Courier Company’s headquarters struggling with a complete lack of visibility and control over the business’s entire contingent workforce and staffing agency processes.
As a result, The Courier Company was experiencing significant no-shows, high temporary worker turnover, and significant cost issues but had absolutely no data to help them drill down and identify the root cause of these issues.
Worst of all, these challenges were having a huge impact on customer satisfaction, with the organization struggling to meet its fulfillment goals.
The business was at a loss for how to best gain control of, and resolve, these challenges.