Conexis is excited to announce the launch of Nexi AI, a cutting-edge AI agent built directly into the Conexis VMS platform. Nexi AI transforms how users interact with the platform, access support, and manage their contingent workforce programs.
Revolutionizing the VMS Industry with Nexi AI
At Conexis, innovation isn't just part of our mission - it's what drives us forward.
Artificial Intelligence (AI) is reshaping the future of Vendor Management Systems (VMS) - and Conexis is leading the charge. The contingent workforce space has long been burdened by manual tasks and administrative overhead. Our VMS platform already streamlines much of this complexity, but now we’re taking it even further.
This milestone marks the beginning of Conexis’ broader artificial intelligence integration strategy. Nexi AI, focused on boosting operational efficiency, enhancing user experience, and improving the performance of contingent workforce programs – all to help clients bring on the right contingent talent, fast.
“This is just the beginning of our AI roadmap, as we continue to stay laser-focused on being the most innovative and modern VMS on the market,” said John Clark, President & CEO of Conexis VMS. “Our revolutionary tech stack allows us to deliver cutting-edge AI features to the market more quickly than many competitors. We have several more AI capabilities in development with both AI agents and AI workflows, set to roll out later this year and into 2026. AI is evolving rapidly, and I’m proud that Conexis is taking the lead in our industry, reinforcing our role at the forefront of driving innovation in the VMS market.”
Nexi AI first generation will focus on customer support, leveraging advanced natural language processing to deliver fast, accurate, and human-like responses to customer inquiries – available 24/7 in a range of languages. The AI functionality means Nexi is constantly learning about individual clients and their specific systems to provide customized, more accurate responses.
Key Benefits of the Nexi AI Agent
- Instant support for frequently asked questions and common troubleshooting.
- 24/7 availability, ensuring customers, including MSP users, HR, Hiring Managers, Staffing Agencies and Workers, always have access to help.
- Smart escalation, seamlessly transferring complex issues to human agents.
- Client-specific responses that provide support based on the user’s role and specific system configurations/customizations.
- Multiple languages, with instant translation if tickets are escalated to a human agent.
- Multichannel integration, including website, mobile app, and more.
The Nexi AI agent has been trained on thousands of real customer interactions, training materials, and client-specific system customizations to ensure high-quality assistance – and is continually learning to better serve user needs.
“The Nexi AI support agent is a natural extension of our award-winning white glove customer service,” said Michelle Rhodes, VP Client Operations of Conexis. “Our customer service approach, with dedicated client representatives, won’t change – we're just enhancing our support model to be even more responsive and available 24/7. With the ability to better-serve a more dynamic geographical range and allow real-time language translation, Nexi AI will allow us to further broaden our customer base, and serve customers in new regions more effectively, in over 35 languages.”
The Conexis VMS Nexi AI Roadmap
With Nexi AI, Conexis is once again raising the bar for innovation in the VMS space.
Our best-in-class tech stack allows us to deliver cutting-edge AI features to market – fast. We’re delivering cutting-edge AI capabilities that make contingent workforce management faster, easier, and more efficient. And this is just the beginning.
Nexi AI is the foundation of a broader Conexis AI Roadmap that includes:
- Deeper automation
- Intelligent task routing
- Predictive analytics
- Real-time program insights
All powered by AI
With Nexi AI, Conexis continues to push the boundaries of what’s possible in workforce management. Our agile tech stack enables us to bring AI-driven features to market quickly - ensuring our clients always stay ahead of the curve.
Leading AI Innovation in the VMS Industry
With this launch, Conexis VMS reaffirms its commitment to being the leader in VMS innovation, efficiency, and customer service. This AI milestone is just the beginning of a roadmap that includes deeper automation and AI-driven insights in the near future.
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