Our Commitment to Customer Care and User Adoption

At Conexis VMS, customer care and user adoption are not afterthoughts - they are foundational to how we build, implement, and support our Vendor Management System.

We know a simple truth about contingent workforce technology:

If users don’t like a system - if it’s too slow, too complicated, or too difficult to use - they won’t use it.

Low adoption leads to workarounds, rogue spend, poor compliance, and unrealized program value. High adoption, on the other hand, drives measurable business outcomes: faster time-to-fill, stronger supplier performance, improved visibility, and real cost savings.

A Word from Our Co‑Founder

“

Instead of replicating legacy systems, we built our VMS platform from the ground up to meet the real needs of modern contingent workforce programs.  We’re solving the pain points that have held this industry back for too long - complexity, rigidity, and painfully slow rollouts. Our mission from day one was to make VMS technology faster, smarter, and more enjoyable to use.

We're incredibly proud that Conexis VMS continues to be recognized by industry leaders and respected industry analysts - not only for our advanced technology, but also for our customer experience, support model, and adoption.

These recognitions validate what our customers already know:

Modern technology only delivers value when paired with exceptional service and usability. 

John Clark, President & CEO, Conexis VMS

The Business Benefits of Exceptional VMS Customer Care

Increased User Adoption

When users trust that help is available — and that the system works the way they expect — adoption accelerates. Higher adoption leads directly to higher program utilization and faster ROI.

Reduced Rogue Spend

Poor support and clunky workflows push managers to bypass the system. Strong customer care and intuitive UX keep all contingent labor activity inside the VMS — where it belongs.

Faster Benefit Realization

High adoption unlocks the full promise of a VMS: compliance, visibility, supplier accountability, and measurable cost control.

What Is Net Promoter Score?

Net Promoter Score (NPS) is a globally recognized metric used to measure customer loyalty and satisfaction.

Customers are asked:

“On a scale of 0–10, how likely are you to recommend this product or service to a colleague?”

• Promoters: 9–10

• Passives: 7–8

• Detractors: 0–6

NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

Why NPS Matters When Choosing a VMS

In the VMS market, NPS is especially telling. A low score often signals:

• Poor user experience

• Slow system performance

• Inadequate customer support

• Limited innovation

High NPS, by contrast, reflects trust, adoption, and long‑term partnership value.

VMS Industry NPS Benchmarks

According to SIA’s 2025 Workforce Solutions Buyer Survey, the Average VMS Industry NPS is –28. Yes - that's negative 28, not positive 28. 

Why does Conexis VMS have an NPS of +71?

At Conexis, we understand that achieving a high Net Promoter Score (NPS) doesn't happen by chance.  Our unwavering commitment to providing a seamless user experience and top-notch customer care has earned us an impressive NPS score of 71 among our current users, surpassing the industry average.

1 - We Deliver What We Promise: Exceeding Customer Expectations

Our Mission. This score is not just a number; it reflects our dedication to exceeding customer expectations and continuously enhancing our services. It demonstrates that our clients are not only satisfied but also confident in recommending Conexis to their industry peers.  It's the result of deliberate efforts to prioritize our customers' needs.

That's why we place a strong emphasis on two key areas:  Exceptional Customer Support and User-Friendly Design.

2 - We provide Exceptional Customer Support 

Our Customer Care teams hold themselves to a high standard. In fact, they set the SLA they work towards every day. Guaranteed response in one hour and 3 hours resolution 80% of the time.

These are a couple of key factors why our user community loves our VMS system. We are proud of our NPS and work daily to maintain this positive connection with our users.

Our buyer community loves us due to the fact that Conexis enables higher adoption rates which in turn drives faster and higher benefit realization. Whether it's cost savings or time to fill, our clients report better results consistently.

3 - We're Easy to Use 

What also makes Conexis different is the ease of use and speed at which interactions occur in our system. Frustration levels grow as speed deteriorates and functional complexity increases. Conexis is designed with the user in mind to manage the entire contingent worker transaction with sophistication and simplicity combined.