Net Promoter Score (NPS), Customer Care & User Adoption | Conexis VMS

Our Commitment to Customer Care and User Adoption

At Conexis VMS, customer care and user adoption are not afterthoughts - they are foundational to how we build, implement, and support our Vendor Management System.

We know a simple truth about contingent workforce technology:

If users don’t like a system - if it’s too slow, too complicated, or too difficult to use - they won’t use it.

Low adoption leads to workarounds, rogue spend, poor compliance, and unrealized program value. High adoption, on the other hand, drives measurable business outcomes: faster time-to-fill, stronger supplier performance, improved visibility, and real cost savings.

A Word from Our Co‑Founder

“

Instead of replicating legacy systems, we built our VMS platform from the ground up to meet the real needs of modern contingent workforce programs.  We’re solving the pain points that have held this industry back for too long - complexity, rigidity, and painfully slow rollouts. Our mission from day one was to make VMS technology faster, smarter, and more enjoyable to use.

We're incredibly proud that Conexis VMS continues to be recognized by industry leaders and respected industry analysts - not only for our advanced technology, but also for our customer experience, support model, and adoption.

These recognitions validate what our customers already know:

Modern technology only delivers value when paired with exceptional service and usability. 

John Clark, President & CEO, Conexis VMS

The Business Benefits of Exceptional VMS Customer Care

Increased User Adoption

When users trust that help is available — and that the system works the way they expect — adoption accelerates. Higher adoption leads directly to higher program utilization and faster ROI.

Reduced Rogue Spend

Poor support and clunky workflows push managers to bypass the system. Strong customer care and intuitive UX keep all contingent labor activity inside the VMS — where it belongs.

Faster Benefit Realization

High adoption unlocks the full promise of a VMS: compliance, visibility, supplier accountability, and measurable cost control.

What Is Net Promoter Score?

Net Promoter Score (NPS) is a globally recognized metric used to measure customer loyalty and satisfaction.

Customers are asked:

“On a scale of 0–10, how likely are you to recommend this product or service to a colleague?”

• Promoters: 9–10

• Passives: 7–8

• Detractors: 0–6

NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

Why NPS Matters When Choosing a VMS

In the VMS market, NPS is especially telling. A low score often signals:

• Poor user experience

• Slow system performance

• Inadequate customer support

• Limited innovation

High NPS, by contrast, reflects trust, adoption, and long‑term partnership value.

VMS Industry NPS Benchmarks

According to SIA’s 2025 Workforce Solutions Buyer Survey, the Average VMS Industry NPS is –28. Yes - that's negative 28, not positive 28. 

Why does Conexis VMS have an NPS of +71?

At Conexis, we understand that achieving a high Net Promoter Score (NPS) doesn't happen by chance.  Our unwavering commitment to providing a seamless user experience and top-notch customer care has earned us an impressive NPS score of 71 among our current users, surpassing the industry average.

1 - We Deliver What We Promise: Exceeding Customer Expectations

Our Mission. This score is not just a number; it reflects our dedication to exceeding customer expectations and continuously enhancing our services. It demonstrates that our clients are not only satisfied but also confident in recommending Conexis to their industry peers.  It's the result of deliberate efforts to prioritize our customers' needs.

That's why we place a strong emphasis on two key areas:  Exceptional Customer Support and User-Friendly Design.

2 - We provide Exceptional Customer Support 

Our Customer Care teams hold themselves to a high standard. In fact, they set the SLA they work towards every day. Guaranteed response in one hour and 3 hours resolution 80% of the time.

These are a couple of key factors why our user community loves our VMS system. We are proud of our NPS and work daily to maintain this positive connection with our users.

Our buyer community loves us due to the fact that Conexis enables higher adoption rates which in turn drives faster and higher benefit realization. Whether it's cost savings or time to fill, our clients report better results consistently.

3 - We're Easy to Use 

What also makes Conexis different is the ease of use and speed at which interactions occur in our system. Frustration levels grow as speed deteriorates and functional complexity increases. Conexis is designed with the user in mind to manage the entire contingent worker transaction with sophistication and simplicity combined.

Why Choose Conexis as your VMS Partner

Our software has been developed by  contingent workforce experts and was built from the ground up using the latest tech stack. This means we can do more for you at a lower cost, with more flexibility, provide better customer care, and deliver a better user experience. 

Conexis is an award-winning VMS tailored specifically for mid-market contingent workforce programs. Built on the latest tech stack, we are THE most modern, advanced and innovative VMS on the market today. We deliver the expertise, reliability, and security of an enterprise system, while offering the flexibility, user friendliness and tailored service you require. Essentially, Conexis delivers enterprise level software - without the enterprise level complexity and cost. 

Here's why you should choose Conexis as your VMS Partner. 

Built by Contingent Workforce Experts

Our leadership team brings hands‑on experience across procurement, staffing, MSP operations, and workforce consulting.

Flexible Pricing Model

No setup fees, No‑cost standard configuration, Pay‑as‑you‑go pricing options

Fast Implementation

Go live in weeks, not months.

Easy Switch Program

With our "Easy Switch" program, we handle the transition so your team experiences minimal disruption.

White‑Label VMS Capabilities

Perfect for MSPs and staffing firms looking to expand service offerings.

Easy to Use

The Conexis user interface was created using system design science so our system is easy-to-use and easy-to-navigate. 

Highly Recommended

Among current users, we report a higher-than-industry NPS score of +71. This means that our clients would highly recommend our system to others.

Unbeatable Customer Care

"91.7% of all user inquiries are resolved within three hours". Each customer is supported by a dedicated and highly experienced "We Care" team that meets rigorous SLA levels to ensure the client's questions are addressed immediately.

Advanced Analytics and AI

Our advanced reporting and analytics module gives customers valuable insights into their program’s performance and contingent workforce population. Combine this data with our impressive set of AI-driven tools, like candidate matching, to put your program into high gear.

Mid-Market Focus

Conexis delivers the expertise, reliability and security of enterprise systems, while offering the flexibility, user friendliness and tailored service needed for Mid-Market Contingent Workforce Programs.

Client Testimonials

At Conexis, we believe that the true measure of our success lies in the voices of those we serve. Read our Conexis Client testimonials.

Native Shift Based Worker Functionality

Conexis was designed with native shift-based workforce management at its core so you can manage all scheduling, pay rates, and compliance in one system, reduce payroll and invoicing errors, have real-time workforce visibility with instant access to who is working, who is available, and where gaps exist; and scalability. 

Open API

Our VMS has Open APIs which gives you the ability to access raw data and create custom reporting suites tailored to your needs, which enhances the quality of service and drives operational efficiencies and scalability.  

Nexi AI Support Agent

Artificial Intelligence (AI) is reshaping the future of Vendor Management Systems (VMS) - and Conexis is leading the charge with Nexi AI, our AI Support Agent built to transform the way users interact with the platform, access support, and manage their contingent workforce programs.

Partnership First

At Conexis, our priority is on building partnerships and helping you succeed and grow. We offer many Conexis partner programs, so if you are a Staffing Agency, MSP, Contingent Workforce Consultant or HR Technology Provider looking for a VMS Partner who wants to help you grow your business, contact us!