MSP Case Study: Launching a more Modern & Scalable VMS for Mid-Market Clients

The Challenge

As demand from mid-market customers increased, the MSP faced growing pressure to deliver a modern, flexible, and easy-to-deploy VMS that could scale across diverse client needs without increasing operational complexity.

The key challenges of the MSP included:

LEGACY TECHNOLOGY NOT FIT FOR MID-MARKET NEEDS

Existing VMS platforms were built for enterprise complexity, resulting in:

• Poor user experience for hiring managers
• Long implementation timelines
• High configuration and support costs

LIMITED FLEXIBILITY AND INTEGRATION CAPABILITIES

Their Mid-market customers increasingly required:

• Open APIs for HR, finance, and payroll integrations
• Faster onboarding with minimal IT dependency
• The ability to adapt workflows without heavy customization

LACK OF SHIFT MANAGEMENT AND WORKER SCHEDULING

Many of their clients operated shift-based workforces but lacked:

• Native shift management tools
• Real-time scheduling and worker assignment
• Visibility into coverage, availability, and fulfillment

INSUFFICIENT REPORTING AND DATA INSIGHTS

The MSP needed:

• Advanced reporting to demonstrate value to clients
• Real-time operational and performance data
• Configurable dashboards without reliance on external BI tools

The Solution

After evaluating multiple VMS platforms, the MSP selected Conexis VMS as the foundation for its next-generation mid-market offering.

Conexis delivered a modern, API-first, and highly configurable platform that allowed the MSP to standardize operations while still meeting the unique needs of each client.

Key Conexis VMS solution capabilities included:

MODERN, INTUITIVE USER EXPERIENCE

• Clean, modern interface designed for hiring managers
• Minimal training required for client adoption
• Fast deployment enabling rapid client go-live
• Full Procure to Pay workflows
• Leading-edge AI solutions

OPEN API AND INTEGRATION-READY ARCHITECTURE

• Fully open API framework
• Seamless integration with ATS, HRIS, payroll, and finance systems
• Reduced dependency on custom development

ADVANCED REPORTING AND ANALYTICS

• Real-time dashboards for spend, performance, and compliance
• Client-specific reporting views
• Easy access to actionable insights for MSP and clients

SHIFT MANAGEMENT AND WORKER SCHEDULING

• Native shift creation and management
• Ability to schedule workers directly within the VMS
• Visibility into worker availability and fulfillment rates
• Support for high-volume, shift-based environments

SCALABLE CONFIGURATION FOR MID-MARKET CLIENTS

• Flexible workflows without heavy customization
• Consistent MSP operating model across clients
• Ability to scale up or down based on client maturity

The Results

Conexis VMS enabled the MSP to successfully launch a modern, differentiated mid-market VMS offering, improving both client satisfaction and internal efficiency.

The impacts included:

FASTER AND HIGHER CLOSE RATES

• The MSP's follow-up meeting rate went up by over 100%
• Close rate improved by more than 33%
• Deal length reduced by over 25%

FASTER CLIENT IMPLEMENTATION

• Rapid deployments compared to legacy VMS platforms
• Reduced implementation effort for MSP teams
• Faster time-to-value for clients

ENHANCED OPERATIONAL EFFICIENCY

• Standardized processes across multiple clients
• Reduced manual administration
• Better visibility into supplier and worker performance

STRONGER MSP VALUE PROPOSITION

• Ability to compete with enterprise-grade functionality in the mid-market
• Differentiation through shift management and scheduling capabilities
• Scalable platform supporting long-term growth